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Technical Support Engineer

Job Id:  480
City: 

Bangalore, Karnataka, India

Department:  Nurture Farm
Function:  Nurture Farm
Employee Type:  Permanent Full Time
Seniority Level:  Associate
Description: 

 

 

About us

 

nurture.farm aspires to bring technology, digitization and best scientific practices to all farmers, big and small. We believe in bringing the best talent together, to create a team passionate for transforming the farming ecosystem. Our software engineers develop technologies that strengthen the hands of millions of farmers, making farming more profitable and sustainable. Our products need to handle information at a massive scale. We are looking for engineers who bring expertise in distributed and scalable computing, easy-to-use consumer products, UI design and mobile, machine learning, data science, networking, storage, security and much more. We’re a team that values versatility, self-motivated drive and a passion to create an impact on millions of farmers.

 

 

We’re looking for ..

 

  • builders and tinkerers, who derive pleasure from creating something from scratch,

  • dreamers, who are passionate about creating something that touches millions of people, and transforms lives,

  • sculptors, who take pride in simplicity of design, and have the keenest eye for detail when it comes to quality,

  • learners, who look forward to continuing to grow everyday.

 

 

If that’s you, we should chat.

 

Tech Support Engineer

 

Minimum qualifications

 

  • BTech Computer Science, or similar field of study, or equivalent practical experience.

  • Software development or support experience.

  • Experience with troubleshooting software problems.

  • Working proficiency and communication skills in verbal and written English.

  • Familiarity with databases, log processing and other tools necessary for software troubleshooting.

  • Working experience with scripting languages such as bash, python and basic commands like sed, cut, awk etc


 

Responsibilities

 

  • Be the first line of support for problems reported by users of software created by nurture.farm (farmers, field experts, operators)

  • Troubleshoot problems, identify known issues, cluster related problems

  • Prioritize issues into their relative severity

  • Follow up with software engineering teams to get resolution

  • Communicate with the customers who have reported the problems, and manage the interaction during resolution.