Customer Service Coordinator (contract for 24 months)

Job Description:

• Run logistics and sales admin operations to agreed service standards in alignment with corporate policies and statutory local requirements
• Interacts mainly with local commercial team (sales representatives) and local warehouse
• Handle OTC (Order-To-Cash) process in SAP:
  • Customer master data maintenance
  • Order entry
  • Goods shipments, delivery notes
  • Invoicing
  • Rebates management in the system
  • Customer complaints
• Contact with local warehousing and transportation for inbound/outbound shipments
• Supporting physical stock checks
• Supporting of import procedures (customs clearance of non-EU origin goods)
• Provide support to procure-to pay operations, co-ordinate local re-packing activities and product label management to the Supply Chain Manager
• Supporting local reporting  for commercial team

Qualifications and Skills:

• University degree
• Advanced English and fluent Romanian
• SAP knowledge in SD (Sales Distribution)
• Great communication skills with strong customer service ethics
• Good organizational skills with ability to deal with multiple tasks
• Ability to work effectively under time pressure

UPL offers:

A dynamic and pleasant work environment, with lots of variation in your day-to-day activities. Besides a good salary you will observe excellent secondary benefits. You have the freedom to re-define the framework of your job description as you prove your value to the organization as you go. Work from home is possible twice a week.

Diversity&Inclusion at UPL:

UPL is an equal opportunity employer and all qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Notice to Recruiters and Staffing Agencies:

UPL and its affiliates and subsidiaries ("UPL") have an internal recruiting department. UPL may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies should only contact UPL’s Human resources department (hereafter referred to as HR department) for staffing requirements at UPL which would present all candidates internally. Agency must obtain written approval from UPL's HR department before submitting resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening will UPL pay the agreed upon service fees. UPL will not pay a fee to any Agency that does not have such agreement in place.