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Technical Service Specialist

Job Id:  2095

Canada, Alberta, Canada

Department:  Support
Function:  Regulatory, Research and Development
Employee Type:  Permanent Full Time
Seniority Level:  Not Applicable

About UPL

UPL is a leader in global food systems and with the acquisition of Arysta LifeScience, is now one of the top 5 agricultural solutions companies worldwide. With revenue of US$5 billion, UPL has presence in 130 countries. With market access to 90 percent of world’s food basket and focused on high-growth regions, UPL represents a compelling value proposition for growers, distributors, suppliers and innovation partners in a consolidating market. UPL offers an integrated portfolio of both patented and post-patent agricultural solutions for various arable and specialty crops, ncluding biological, crop protection, seed treatment and post-harvest solutions covering the entire crop value chain.

JOB SUMMARY: Reporting directly to the Technical Development / Technical Service Specialist Lead, the Technical Service Specialist (TSS) is responsible for providing agronomic support and technical expertise to the UPL Territory Sales Managers (TSM’s), retailers and farm customers, private consultants and key agronomic contacts within the region. The TSS will also work with the Development Manager to assess the leading agronomic challenges and find solutions to meet those challenges. The TSS manages the planning and oversees the implementation and completion of annual field trial plans utilized to educate and promote key products for market development purposes. The TSS will work with key influencers (researchers, consultants, university contacts, growers, distribution technical staff) to set up research and demonstration trials to identify new opportunities and improve product performance. The TSS works collaboratively with the other TSS’s and the Development Manager to develop and deliver accurate messaging and training to support UPL’s product portfolio. The TSS provides input to the Canadian Leadership Team (Development Manager, Marketing Managers, Regulatory Manager, and Regional Sales Managers), in developing strategies on commercial and development activities, initiatives and plans. The TSS should be aligned with UPL sales and marketing goals to position the product portfolio for a successful launch of new products. This person should also steward the products in their region for sustainability of the portfolio as well as customer satisfaction.


• A Bachelor’s degree with a focus in Agriculture or related field along with experience in crop protection sales, research or technical service is required. A Master’s degree is strongly preferred.
• 3 or more years of research or agronomy experience in the agriculture chemical or related agriculture industry required.
• Experience working on/around farm equipment a plus.
• Must be a self-starter with the proven ability to understand, influence and relate to customers, growers, consultants, agronomists, researchers and coworkers.
• Must work well independently with a team structure.
• Must have ability to understand and present clear, concise data to individuals and in a group setting.
• Must have effective presentation skills.
• Must be able to analyze, interpret and act upon complex data and analyze and solve complex problems.
• Strong time-management, problem-solving and communication skills are also required.
• This position is required to live within the assigned territory of Alberta.
• Must be proficient in Microsoft office programs (Word/Excel/PowerPoint/Outlook).
• Ability to travel and willingness to maintain an office at their residence is required.


• Provide technical input and assist Territory Sales Managers in developing and implementing product/grower/dealer support programs to accomplish territory objectives for current products.
• Work with Territory Sales Managers at retail accounts to promote products by providing consistent and accurate agronomic and technical support.
• Develop relationships with agronomists, customers and growers to promote targeted UPL products.
• Train and support growers, agronomic consultants and retailer key agronomic decision makers on UPL product line via virtual or in person presentations.
• Work with TSS Team to create and deliver external technical based sales and agronomy presentations, including graphics and handouts.
• Become and “expert” in an assigned product area (herbicides, seed treatments, BioSolutions, insecticides or fungicides), coordinate information and provide guidance to other TSS’s or TSM’s.
• Work closely with the Regional Sales Managers, Marketing Managers, and Development Manager to identify suitable marketing promotional programs for the territory, obtaining buy in and approval.
• Understand and effectively communicate competitive intelligence and market trends.
• Respond to technical service inquiries from customers and sales team members in a timely fashion. Analyze inquiries to be able to identify trends leading to emerging issues.
• Work with the TSS Team to develop and deliver key agronomic messaging and product training to TSM’s.
• Work closely with technical development manager and TSS team to identify trial locations, summarize and share data, and build out launch plans to support new product introductions.
• Identify, plan, place and record all market support / demonstration trials in the assigned territory.
• Responsible for coordinating and collecting data for demonstration within the assigned territory.
• Represent the company at trade events or industry functions as assigned.
• Responsible for monitoring and adhering to company guidelines for expenses, promotion, travel and entertainment budgets.
• Other duties as assigned by manager.


Relationship Management: Maintain regular communication with TSS, Technical Development Manager, Marketing and Sales Teams.
Results Orientation: Hold self and/or others accountable for accomplishing work commitments and deliverables; understands the targeted results he/she is accountable for and actively strives to achieve them; sets and achieves high standards of performance.
Initiative: Recognize what needs to be done and acts and accomplishes results as the situation demands.
Influence: Can get others to adopt an action by using data, facts, logic and credible personal presence.
Job Knowledge: Possess necessary technical job knowledge and applies it to identifying issues and resolving problems.
Persuasive Communication: The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences.
Problem-Solving: Must be able to solve problems by analyzing situations and apply critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints.


 Number of direct reports – 0
 Number of indirect reports – 0


TRAVEL: Approximately 50% of time on the job. Limited Overnight.

We are one team, for maximum impact. One team with shared goals. We all play for the team and no-one plays against team. We have a laser-like focus on what our customers need and want, on anticipating their future needs and how we can create innovative solutions and experiences for them.