Label Coordinator W&CA (Bilingual: English & French)

Arysta LifeScience Cameroon is a reference company in the supply of agricultural and public health solutions.

Arysta Cameroon is a member of UPL, the 5th largest global player in the agro-pharmaceutical industry and offers its expertise and know-how to Cameroonian agriculture through an integrated offer of crop-specific solutions and customized consulting support. Arysta Cameroon supports sustainability in the rural world and assists small producers in realizing the full potential of their agricultural businesses by integrating a value chain approach.

PURPOSE OF ROLE

Analysis demand of label for West and central Africa (W&CA), anticipate creation and modification artwork W&CA, works in collaboration with R&D, Supply Chain and Marketing team

Label Coordinator’s responsibilities include:

Financial:

• Ensuring label for customer orders are captured timely in order to ensure that product availability is planned for when required and realize sales in expecte periods                                                                                                                                                                                                          
• Accurate sales order capturing with label in the system in order to avoid errors that can cause loss due to supply of wring product
• Follow up with the supplying plants to ensure labels are available within the required timelines so as to avoid order cancellations for no labels on hand
• Assure that all labels are received on time for all forecast in the system, time horizon 6 months                                                                                            
• Management printed block for all orders
• Minimize the complaints and quality issue for wrong label used in production

Customer

•  Assure delivery on time of all artworks and maintain high levels of customer satisfaction
•  Understand internal and external customers’ needs on the artwork and work with the Supply Chain from supply countries to service the customer needs
•  Attend to customer inquiries on their artwork and respond to them timely                                                                                   
• Communication with the supply teams from the source plants to get information
• regarding label availability and update accordingly                                                                                                                         
•  Handle customer complaints for labelling and work with supply and commercial teams to get resolution
• Proactively confirm label vailidity where customer's approval is needed
• Works with internal Customer R&D, Marketing, SC for label approval process                                                                                                                       
• Prepare labels online with the specification of our tender 

​​​​​​​Process/operation  

• Ensure product availability is planned without any issue on the labels                                                                                             
• Active follow up to ensure products are available as scheduled 
• Ensure valid label and artworks are in place for the orders being processed
• Review and ensure accurate information for labels have been received and posted in SO parameters
• Coordinate for new labels creations within stipulated timelines                                                                                                                 
• Provide update on the order status for all labels and escalate where there are challenges in availed from the supplying entity and shared with customer timely                                                                                                                                                         
• Need to work with Adobe illustrator and KAROMI for some modification of the artworks          
• Work closely with all local supply chain for anticipation of demand for labels    

Individual/team                                                                       

• Support and offer solutions that guide customers meet their requirements (Think of out of box solutions to customer needs internal and external)
• Monitor execution of agreed objectives to provide label on time
• Proactively identify initatives that will lead to easier ways of working and continuous improvement                                                                                                   

Profile: Bachelor’s degree in Graphic design  with a minimum 2 years handling customer; experience in Artwork management, graphic design

• Bilingual (English and french)
• Strong verbal communication skills 
•  Ability to interact daily with customers from a wide range of cultures and backgrounds 
• Ability to perform well in a fast-paced working environment
• Good listening skills 
• Adaptability 
• Empathy
• Positivity

Good time management skills

Attention to detail