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Label Coordinator W&CA (Bilingual: English & French)

Job Id:  7007

Douala, Littoral Cameroon, Cameroon

Department:  SCM
Function:  SCM
Employee Type:  Permanent Full Time
Seniority Level:  Mid-Senior level

Arysta LifeScience Cameroon is a reference company in the supply of agricultural and public health solutions.

Arysta Cameroon is a member of UPL, the 5th largest global player in the agro-pharmaceutical industry and offers its expertise and know-how to Cameroonian agriculture through an integrated offer of crop-specific solutions and customized consulting support. Arysta Cameroon supports sustainability in the rural world and assists small producers in realizing the full potential of their agricultural businesses by integrating a value chain approach.



Analysis demand of label for West and central Africa (W&CA), anticipate creation and modification artwork W&CA, works in collaboration with R&D, Supply Chain and Marketing team


Label Coordinator’s responsibilities include:


  • Ensuring label for customer orders are captured timely in order to ensure that product availability is planned for when required and realize sales in expecte periods                                                                                                                                                                                                          
  • Accurate sales order capturing with label in the system in order to avoid errors that can cause loss due to supply of wring product
  • Follow up with the supplying plants to ensure labels are available within the required timelines so as to avoid order cancellations for no labels on hand
  • Assure that all labels are received on time for all forecast in the system, time horizon 6 months                                                                                            
  • Management printed block for all orders
  • Minimize the complaints and quality issue for wrong label used in production


  •  Assure delivery on time of all artworks and maintain high levels of customer satisfaction
  •  Understand internal and external customers’ needs on the artwork and work with the Supply Chain from supply countries to service the customer needs
  •  Attend to customer inquiries on their artwork and respond to them timely                                                                                   
  • Communication with the supply teams from the source plants to get information
  • regarding label availability and update accordingly                                                                                                                         
  •  Handle customer complaints for labelling and work with supply and commercial teams to get resolution
  • Proactively confirm label vailidity where customer's approval is needed
  • Works with internal Customer R&D, Marketing, SC for label approval process                                                                                                                       
  • Prepare labels online with the specification of our tender 


  • Ensure product availability is planned without any issue on the labels                                                                                             
  • Active follow up to ensure products are available as scheduled 
  • Ensure valid label and artworks are in place for the orders being processed
  • Review and ensure accurate information for labels have been received and posted in SO parameters
  • Coordinate for new labels creations within stipulated timelines                                                                                                                 
  • Provide update on the order status for all labels and escalate where there are challenges in availed from the supplying entity and shared with customer timely                                                                                                                                                         
  • Need to work with Adobe illustrator and KAROMI for some modification of the artworks          
  • Work closely with all local supply chain for anticipation of demand for labels    


  • Support and offer solutions that guide customers meet their requirements (Think of out of box solutions to customer needs internal and external)
  • Monitor execution of agreed objectives to provide label on time
  • Proactively identify initatives that will lead to easier ways of working and continuous improvement                                                                                                   


Profile: Bachelor’s degree in Graphic design  with a minimum 2 years handling customer; experience in Artwork management, graphic design

  • Bilingual (English and french)
  • Strong verbal communication skills 
  •  Ability to interact daily with customers from a wide range of cultures and backgrounds 
  • Ability to perform well in a fast-paced working environment
  • Good listening skills 
  • Adaptability 
  • Empathy
  • Positivity

Good time management skills

Attention to detail