Service Technician

About upl: 

UPL is focused on emerging as a premier global provider of total crop solutions designed to secure the world’s long-term food supply. Winning farmers hearts across the globe, while leading the way with innovative products and services that make agriculture sustainable, UPL is the fastest growing company in the industry. Our successes in the field add up to powerful financials. UPL delivers results from protecting crops that translate into attractive investor value. Based on the recognition that humankind is one community, UPL’s overarching commitment is to improve areas of its presence, workplace and customer engagement. 

Our purpose is ‘OpenAg’. An agriculture network that feeds sustainable growth for all. No limits, no borders. 

Job Responsibilities:  

Product handling and Mixing: Requires handling, mixing, and application of Decco products; coatings, cleaners, sanitizers, fungicides, growth inhibitors, and more. Controlling dosing pumps, transfer pumps, use of measuring devices, and able to follow mixing charts. 

Account Management: Interface with account managers and other key personnel at customer locations to ensure product and service satisfaction.  Provide feedback to Decco managers and others to keep team informed of field activities.  Maintain proper inventories to facilitate Decco treatments at customer locations. 

Record Keeping: Maintain accurate and detailed written records of applications and activities.   

Problem Solving: Demonstrate ability to diagnosis and troubleshoot pumps, motors, control cabinets, and other types of machinery to return to proper working order.   

Collaboration and Cooperation: Ability to work through various situations to achieve desired results by working with other team members, supervisors, and customers. 

Working conditions: Perform job functions at Decco warehouses, offices, laboratories, customer packinghouses, storage facilities, and other locations as assigned.  Work in ambient outdoor temperatures throughout the year and in cold storage facilities.  Frequent lifting up to 80 pounds along with regular use of stairs, ladders, and platforms.  Frequently travel in company provided vehicle, between 1 and 6 hours a day.        

Wear proper PPE: Must wear proper PPE as designated by product SDS and company policies while handling all products and performing job functions. Includes eye, ear, foot, head, and other protective items.   

REQUIRED SKILLS AND EXPERIENCE: 

• Minimum 2 years of experience in repair, maintenance, and operation of machinery 
• Valid driver’s license, able to drive company vehicle, and safely tow trailers 
• Physical requirements: Must be able to lift 80 pounds daily and the ability to complete 90% of job duties while standing, both indoors and outdoors 
• Able to use hand and small power tools, digital devices (phones/tablets), and computers 

PREFERRED SKILLS AND EXPERIENCE: 

• Knowledge of fruit and/or vegetable handling and treatments 
• Clean driving record on DMV Report 
• Experience handling pumping and mixing equipment, fabrications skills, and electrical knowledge 
• Control panel building and repair skills, PLC use experience 
• Reports to: Service Manager 

Travel:  Occasional travel to support customers in other regions 

Location: Wenatchee, WA 

KEY COMPETENCIES:  

RESULTS ORIENTATION: Strong capability in focusing on tasks and results to achieving goals, solving problems, maintaining productivity, and making fast decisions by using a critical thinking approach. 

BEING RESILIENT: Ability to manage crises and volatile situation effectively. Should be able remain objective and calm and show positive attitude & strong judgement when faced with adversity 

CUSTOMER FOCUS: Ability to building strong customer relationships and delivering customer-centric solutions 

DECISION MAKING & ACCOUNTABILITY: Ability to Identify, understand & solve complex problems, issues and opportunities, take effective decisions basis available facts, constraints and possible consequences