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Technical Services Manager

Job Id:  1635
City: 

FIELD, Washington, United States

Department:  Technical Sales
Function:  Sales, Marketing and Alliance
Employee Type:  Permanent Full Time
Seniority Level:  Not Applicable
Description: 

About UPL

UPL is a leader in global food systems and with the acquisition of Arysta LifeScience, is now one of the top 5 agricultural solutions companies worldwide. With revenue of US$5 billion, UPL has presence in 130 countries. With market access to 90 percent of world’s food basket and focused on high-growth regions, UPL represents a compelling value proposition for growers, distributors, suppliers and innovation partners in a consolidating market. UPL offers an integrated portfolio of both patented and post-patent agricultural solutions for various arable and specialty crops, ncluding biological, crop protection, seed treatment and post-harvest solutions covering the entire crop value chain.

JOB SUMMARY: Reporting directly to the Technical Service Lead, the Technical Service Manager (TS) is responsible for the technical sales support for all Ag division products within the assigned territory. This person will work closely with the sales team and will have a dotted line report to the Regional Sales Manager (RSM) within the territory. In addition to supporting sales, the TS will work with key influencers (researchers, consultants, university contacts, growers, distribution technical staff) to set up research and demonstration trials to identify new opportunities and improve product performance. The TS should be aligned with UPL sales and marketing goals to position the product portfolio for a successful launch of new products. This person should also steward the products in their region for sustainability of the portfolio as well as customer satisfaction.    

 

REQUIRED SKILLS/EXPERIENCE:

  • M.S. in an Agricultural discipline with experience in crop protection sales, research or technical service is required and a Ph.D. is preferred. 
  • Must currently hold a pesticide applicators/advisor license or be able to obtain one within 12 months of hire. 
  • Experience with major regional crops, experience of agronomic, cropping practices in specialty crops (tree crops, grapes, potatoes, hops, etc.) and setting up field trials, analyzing data, interpreting results required. 
  • Experience working on/around farm equipment a plus.
  • Must be a self-starter with the proven ability to understand, influence and relate to customers, regulatory agencies, university and contract researchers, and coworkers across the company.
  • Must work well independently with a team structure.
  • Must have ability to understand and present clear, concise data to individuals and in a group setting.
  • Must have effective presentation skills.
  • Must be able to analyze, interpret and act upon complex data and analyze and solve complex problems.
  • Strong time-management, problem-solving and communication skills are also required.
  • Must be able to adapt to change in a rapidly growing sales and support organization.
  • This position is required to live within the assigned territory of Washington, Oregon or Idaho. 
  • Must be proficient in Microsoft office programs (Word/Excel/Powerpoint/Outlook).

 

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Work closely with assigned Territory Sales Managers and their customers to generate interest in UPL products and show value to the end user to generate pull-through sales and demand. 
  • Develop relationships with distributors/retailers to promote targeted UPL products. 
  • Evaluate distributor proprietary products that can be used in conjunction with UPL products.
  • Work closely with distributors/retailers to demonstrate efficacy and value.
  • Help define and refine application techniques for new and established UPL brands.
  • Understand and effectively communicate competitive intelligence and market trends (Verbal & Written).
  • Respond to technical service inquiries from customers and sales/service team members in a timely fashion.  Analyze inquiries to be able to identify trends leading to emerging issues.
  • Work closely with marketing to provide support for the creation and presentation of training materials, and to act as a resource in the development of crop plans.
  • Work closely with technical development managers to identify trial locations, summarize and share data, and build out launch plans to support new product introductions.   
  • Provide training to sales team members, distribution partners/retailers and customers on products via virtual and in person presentations.
  • Identify, plan, place and record all market support trials in the assigned territory.
  • Responsible for coordinating and collecting data for demonstration within the assigned territory.
  • Represent the company at trade events or industry functions as assigned.
  • Other duties as assigned by manager.

 

POSITION KEY COMPETENCIES:

Relationship Management: Maintains regular communication with customer account team members and fosters partnering relationships.  Responsive to customer needs and wants through planned, personalized communication in order to influence purchase decisions and ensure satisfaction. 

Results Orientation: Holds self and/or others accountable for accomplishing work commitments and deliverables; understands the targeted results he/she is accountable for and actively strives to achieve them; sets and achieves high standards of performance 

Initiative: Recognizes what needs to be done and takes action and accomplishes results as the situation demands 

Influence: Can get others to adopt an action by using data, facts, logic and credible personal presence

Job Knowledge: Possesses necessary technical job knowledge and applies it to identifying issues and resolving problems

Persuasive Communication: The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences.

Problem-Solving: Must be able to solve problems by analyzing situations and apply critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints.

 

SUPERVISORY RESPONSIBILITIES:

  • Number of direct reports – 0
  • Number of indirect reports – 0

 

TRAVEL:  Approximately 50% of time on the job. Limited Overnight.

We are one team, for maximum impact. One team with shared goals. We all play for the team and no-one plays against team. We have a laser-like focus on what our customers need and want, on anticipating their future needs and how we can create innovative solutions and experiences for them.