Technical Support Manager (Véto-pharma)

About Us

Véto-pharma is a French pharmaceutical company that develops, produces, and distributes a range of innovative products to support honeybee health.

Our expertise guarantees the quality of our products, which are distributed in more than 35 countries around the world, positioning Véto-pharma as the current worldwide leader in honeybee health.

Véto-pharma is also a recognized CDMO for the animal health industry with a 10.000 m2 GMP facility, providing the best European players with services of development, manufacturing and packaging of medicine and feed supplements for veterinary use.

Job Summary:

Véto-pharma is looking for a Technical Manager to support our technical operations and strategic agenda in North America & Canada.

He/she will be integrated into the Bee Research, Innovation & Technical Department and in close collaboration with Sales and Marketing teams. He/she will be reporting directly to the Head of the Bee Research, Innovation & Technical Department based in France.

He/she will bring scientific and practical knowledge to our teams and customers.

Job Responsibilities:

• Creation of technical material for the marketing products in coordination with Marketing and Sales teams.
• Creation of technical material for our Newsletters in coordination with the Marketing team.
• Creation of technical material for internal training of the teams (Marketing, Sales…)
• Customer Service & Support to answer any customers’ needs and forward any requests to Sales team and/or Management
• Build a strong network of researchers, beekeepers and KOL to be recognized as the technical reference and point of contact for Veto-pharma
• Organization of trials (implementation with partners, follow-up) with our range of products in coordination with the Sales team.
• With the objective to build a strong presence on the different Beekeeping conferences / meetings / training courses (for partners) in coordination with the Sales team and Management (locally and abroad).
• Plan and monitor the technical budget for the area.
• Answer pharmacovigilance cases in coordination with Sales and Regulatory teams (data collection, interpretation, feedback to customers, follow-up to Regulatory team).

Required Education and Experience:

• 5-7 years of experience as a Technical Manager ideally in the animal health industry (knowledge in the beekeeping industry is a plus)
• Bachelor of Science. Veterinary/Biology background preferred
• Excellent organizing skills
• Strong ability to effectively communicate & partner with customers and internal stakeholders
• Excellent verbal and written communication skills and ability to prepare and deliver presentations
• The ability to work and engage with different cultures will be valuable.
• Ability to work in an agile, fast-paced work environment.
• Fluent English is required.

Key Skills

• Team player
• Results and strategy orientation
• Costumer focus
• Commitment and openness to work in a medium size business aiming to grow
• Strong communication and interpersonal skills