Key Account Manager

about upl:

UPL is focused on emerging as a premier global provider of total crop solutions designed to secure the world’s long-term food supply. Winning farmers hearts across the globe, while leading the way with innovative products and services that make agriculture sustainable, UPL is the fastest growing company in the industry. Our successes in the field add up to powerful financials. UPL delivers results from protecting crops that translate into attractive investor value. Based on the recognition that humankind is one community, UPL’s overarching commitment is to improve areas of its presence, workplace and customer engagement.

Our purpose is ‘OpenAg’. An agriculture network that feeds sustainable growth for all. No limits, no borders.

Job Summary:

• Responsible for managing and nurturing relationships with UPL Key Customers, which are critical accounts in the agricultural sector.
• The KAM will ensure that these key customers receive tailored solutions and superior service to maximize their satisfaction and loyalty, driving business growth and achieving sales targets.

JOb Responsibilities:

1. Account Management:
   1. Develop and maintain long-term relationships with key Customers.
   2. Act as the primary point of contact for all matters relating to these accounts.
   3. Understand customer needs and develop strategies to meet those needs effectively.
2. Sales & Business Development:
   1. Drive sales growth year on year by identifying and pursuing new business opportunities
   2. Collaborate with the sales team to align strategies and ensure consistency in customer management.
3. Customer Engagement:
   1. Conduct regular meetings with Customers to discuss their needs, challenges, and feedback. - Provide customers with timely updates on products, promotions, and industry trends.
   2. Ensure high levels of customer satisfaction and address any issues or concerns promptly.

4. Strategic Planning:
   1. Work closely with internal teams (e.g., product development, supply chain, marketing) to align resources and deliver on customer expectations.
5. Market Analysis:
   1. Monitor market trends, competitor activities, and customer behavior to identify potential threats and opportunities.
   2. Provide insights and recommendations to the management team based on market analysis.
6. Reporting & Documentation:
   1. Prepare Contracts , regular reports on account status, sales performance, and market insights.
   2. Maintain accurate records of all customer interactions and transactions.
7. Compliance & Risk Management:
   1. Ensure compliance with all company policies, procedures, and regulations.
   2. Identify and mitigate risks associated with managing key accounts.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree with Business Administration, or a related field.
• Proven experience in key account management, sales, or business development, preferably in the agriculture sector.
• Strong understanding of agricultural products, services, and market dynamics.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work independently and collaboratively with cross-functional teams.

Experience:

• Minimum 10 years of experience in key account management or a similar role, with a track record of successful account management in the agriculture sector.
• Experience in managing high-value customer accounts and driving sales growth.
• Other: Willingness to travel as needed.

Location: as per assigned by UPL Vietnam

KEY COMPETENCIES:

RESULTS ORIENTATION: Strong capability in focusing on tasks and results to achieving goals, solving problems, maintaining productivity, and making fast decisions by using a critical thinking approach.

BEING RESILIENT – Ability to manage crises and volatile situation effectively. Should be able remain objective and calm and show positive attitude & strong judgement when faced with adversity.

CUSTOMER FOCUS – Ability to building strong customer relationships and delivering customer-centric solutions.

RESOURCEFULNESS – Identifying, Securing & Deploying resources effectively & efficiently (People, funds, infrastructure) to accomplish a goal.

STRATEGIC MINDSET - Seeing ahead to future possibilities and translating them to breakthrough strategy. Ability to Analyse complex trends & issues and can effectively implement actions or outline a course to accomplish objectives.