Loading...
Share this Job

Infrastructure Analyst

Job Id:  1172
City: 

King of Prussia, Pennsylvania, United States

Department:  INFORMATION TECHNOLOGY
Function:  Information Technology
Employee Type:  Permanent Full Time
Seniority Level:  Not Applicable
Description: 

About UPL

UPL is a leader in global food systems and with the acquisition of Arysta LifeScience, is now one of the top 5 agricultural solutions companies worldwide. With revenue of US$5 billion, UPL has presence in 130 countries. With market access to 90 percent of world’s food basket and focused on high-growth regions, UPL represents a compelling value proposition for growers, distributors, suppliers and innovation partners in a consolidating market. UPL offers an integrated portfolio of both patented and post-patent agricultural solutions for various arable and specialty crops, ncluding biological, crop protection, seed treatment and post-harvest solutions covering the entire crop value chain.

Summary

 

Reporting to the regional IT Director the role is responsible for supporting and enhancing the current company IT infrastructure and communications. This includes, but not limited to data centers, WAN, LAN, telecom, smart phones, tablets, telepresence, service desk, servers, storage, network infrastructure (switches, routers, firewall etc), desktop, virtualization, and application delivery platforms. He/she will work closely with global infrastructure, application, and program management teams to implement future infrastructure enhancements in the region.  The role will have an opportunity to contribute significantly to regional projects. He/She will actively participate in and enforce global standards including the implementation of security and GRC measures.

The successful candidate will be solution and service oriented and serve as a liaison with outside vendors, internal customers, and the UPL Global IT Team.  This position is located in King of Prussia, Pennsylvania.

 

Essential Duties and Responsibilities include the following:

  • Project Management and Implementation
    • Maintain organization's effectiveness and efficiency by identifying the needs and delivering projects within identified timelines and budget for the project.
    • Support global projects as needed, to include testing, quality assurance, and leading local implementation
    • Support business strategic plans by researching and recommending information technology solutions and procedures that support company long term objectives
  • Infrastructure maintenance
    • Assess infrastructure on a regular basis to ensure it continues to meet necessary demands as per guidelines
    • Maintain & monitor LAN, Phone system, Access Control and any critical site systems
    • Responsible for implementing and ensuring adherence to security policies, entitlement reviews, and user provisioning methodologies. Ensure Antivirus, patches, backups are regularly monitored and kept up to date for all end user machines and servers.
    • Set up of new servers as needed; troubleshooting issues on servers whenever required
    • Maintain inventory of all IT assets, including services, hardware, software & applications for sites within responsibility.
    • Ensure all software’s essential on end user machines are updated and active all the time.
    •  
  • Technical Service
    • Function as a liaison between IT and Business Stakeholders / Users.
    • Ensure high level of customer service and support by establishing and enforcing organization standards
    • Identify and procures the hardware and software needed to satisfy user requirements, including configuration of new and replacement equipment following the Global IT process and policies
    • Setup and deployment of laptops, cellphones, etc. for new / existing users.
    • Regularly monitor and update the ticketing system and the project management system. Ensure ticket resolution within SLA.
    • Drive and support security / GRC initiatives within the organization
    • Ensure hardware and software usage are up to date and as per Enterprise Architecture and IT procedures and guidelines.

 

  • Training
    • Create and facilitate training for end users on new and existing systems and tools as required
    • Onboarding of new users members.
    • Keeping all IT relevant documentation and records updated.

 

  • Vendor management
    • Coordinate with vendors/service providers when their services are required.
    • Ensure timely services and delivery from vendors.
    • Ensure timely submission of the invoices and payments to the vendors.

 

Education and/or Experience  

    • Degree: Bachelor’s degree in related area (ex. Computer Science, Engineering, Information Systems). 7+ years of experience in Information Technology
    • Years of Related Experience (Min.): 5+ years infrastructure work experience required; with a global company preferred in similar role.
    • Language:  fluent English is essential
    • ITIL (Information Technology Infrastructure Library) experience – Incident Management, Problem Management, Request Fulfillment, and Change/Configuration Management.
    • Strong technical expertise required.  Experience with Active Directory, Virtualization (VMWare and Hyper-V), and Networking is required. 
    • Strong written and verbal communication skills
    • Team-oriented
    • Ability to explain complex technical information clearly to business stakeholders
    • Analytical and problem-solving skills, including the ability to present solutions/alternatives and influence the outcome of decisions
    • Manage change effectively (Change Management)
    • Self-starter with demonstrated initiative and hands-on
    • Strong drive with the ability to make things happen.  Comfortable in a dynamic environment.

 

PREFERRED SKILLS & EXPERIENCE:

    • ITIL Foundations Certified
    • Microsoft and CCNA Certified
    • SQL Server, Microsoft Exchange & ActiveSync, Office 365 experience preferred.
    • Windows PowerShell or equivalent scripting language.
    • Experience with Audio/Visual (AV), VOIP, and Phone systems.

 

KEY COMPETENCIES:

 

Change Management - Understands and recognizes the need for change; responds positively to new situations, obstacles and opportunities.  Takes responsibility for inspiring, leading and executing change in an effective way.

Communication - Speaks, writes, listens and presents information in a logical and articulate manner, appropriate for the audience; ensures that information is shared and understood.

Creativity - Seeks out and implements novel solutions that improve processes, systems, products, or services.

Customer Focus - Strives to understand and fulfill the needs and expectations of internal and/or external customers.

Individual Development - Is self-motivated, has energy and drive, is self-aware, deals with challenges and takes ownership of continuous individual development

People Leadership (Applies to People Managers) - Sets clear expectations and gives context; provides feedback and coaching to develop direct reports; motivates and recognizes exceptional performance.

Results Orientation - Holds self and/or others accountable for accomplishing work commitments and deliverables; understands the targeted results he/she is accountable for and actively strives to achieve them; sets high standards of performance for self and/or others.

 

TRAVEL:  Occasional for remote site support or implementation of projects

We are one team, for maximum impact. One team with shared goals. We all play for the team and no-one plays against team. We have a laser-like focus on what our customers need and want, on anticipating their future needs and how we can create innovative solutions and experiences for them.