Commercial Sales & Service Specialist

About DECCO:

DECCO, an ADVANTA company, is the global leader in providing postharvest solutions to reduce food waste and enhance the freshness of fresh fruits and vegetables all along the food supply chain.  DECCO delivers value every day to packers, shippers, supermarkets and consumers with customized coating, decay control, sanitization and disinfection products, application technology, on-site service and almost 90 years of postharvest expertise.  Our 200+ dedicated DECCO employees operate in over 40 countries. 

Our purpose is to enable more and better Fresh Food for the world. More. Beautiful. Fresh

Role Purpose:

The Commercial Sales and Service Specialist is a hybrid customer‑facing role responsible for driving commercial growth and account management while delivering high‑quality service and support. The role combines sales execution, account support, and hands‑on service activities to maximize customer satisfaction, retention, and revenue performance.

Key Responsibilities:

Sales & Commercial Development

• Pursue opportunities for upselling, cross‑selling, and renewals
• Identify prospective accounts, building relationships and understanding operational needs
• Support new business development through lead generation and follow‑up

Account Management

• Serve as the primary contact for assigned customer accounts
• Develop strong, long‑term customer relationships based on trust and reliability
• Understand customer operations, applications, and business needs
• Conduct regular customer visits and performance check‑ins
• Manage customer expectations
• Provide detailed and accurate forecasts of products

Service Technician

• Serve as Service Technician at assigned accounts, responding promptly to customer needs
• Install, commission, inspect, maintain, and repair company products and systems
• Diagnose technical issues and perform effective troubleshooting and corrective actions
• Conduct preventive maintenance according to service schedules and standards
• Document service activities, conditions, and corrective actions accurately
• Ensure compliance with health, safety, quality, and regulatory requirements

Internal Coordination & Reporting

• Coordinate with service, operations, and customer service teams to support clients
• Track sales performance, account activity, and commercial efficiencies
• Participate in technical, safety, and sales training programs
• Collaborate with R&D, Technical team, and Management to provide continuous improvement of products and processes

Qualifications & EXperience:

• Technical diploma or degree in engineering, electronics, mechanics, or related field preferred
• 3+ years of experience in field service, technical sales, or account management
• Experience handling customer accounts in a B2B environment preferred
• Strong understanding of service operations with a commercial mindset
• Valid driver’s license, able to haul materials and tow trailers.

KEY SKILLS & COMPETENCIES:

• Strong technical troubleshooting and diagnostic skills
• Excellent relationship‑building and communication abilities
• Sales, negotiation, and presentation skills
• Customer‑centric and solution‑oriented approach
• Strong organization, time management, and follow‑through
• Proficiency with service tools and MS Office

Location: Southern California

Travel: Daily travel throughout the region with occasional overnight travel to various regions as needed.

Responsibilities:

• Number of direct reports – 0
• Number of indirect reports - 0

• Budget responsibilities – Will be outlined on Personal Goals

KEY COMPETENCIES: 

BEING RESILIENT – Ability to manage crises and volatile situation effectively. Should be able remain objective and calm and show positive attitude & strong judgement when faced with adversity

CUSTOMER FOCUS – Ability to building strong customer relationships and delivering customer-centric solutions

DECISION MAKING & ACCOUNTABILITY - Identify & understand problems, issues and opportunities, take effective decisions basis available facts, constraints and possible consequences

RESOURCEFULNESS – Identifying, Securing & Deploying resources effectively & efficiently (People, funds, infrastructure) to accomplish business goals.