Lead - End User Services

UPL Limited (NSE: UPL & BSE: 512070, LSE: UPLL) is a global provider of sustainable agriculture products and solutions, with annual revenue exceeding $6bn. We are a purpose-led company. Through OpenAg®, UPL is focused on accelerating progress for the food system. We are building a network that is reimagining sustainability, redefining the way an entire industry thinks and works – open to fresh ideas, innovation, and new answers as we strive towards our mission to make every single food product more sustainable. As one of the largest agriculture solutions companies worldwide, our robust portfolio consists of biologicals and traditional crop protection solutions with more than 14,000 registrations. We are present in more than 130 countries, represented by more than 10,000 colleagues globally. For more information about our integrated portfolio of solutions across the food value chain including seeds, post-harvest, as well as physical and digital services, please visit upl-ltd.com and follow us on LinkedIn, Twitter, Instagram and Facebook.

JOb Responsibilities:

• Design, enhance and implement the End User Compute platform and infrastructure to support the requirements of the business with an eye for continual improvement, including speed of delivery and user experience.
• Define the Global EUC roadmap.
• Work with other technology groups to streamline effective processes and drive continuous improvement for EUC infrastructure, services, and support.
• Evaluation of new tools & technologies & preparation of business case in the EUC domain
• Architect, design and manage the Asset management, Microsoft AD, SCCM, Intune & O365 platform along with the governance & deployment.
• Identify and drive areas for service improvements in conjunction with the managed service provider.
• Preparing and reviewing IT Infrastructure related RFPs as well as evaluating the bids received and giving recommendation on vendor selection.
• Overseeing vendor/partner to ensure relevant deliverables with agreed SLA as well as objectives, priorities, trade-offs, and risks are aligned.
• Knowledge on Microsoft & Other OEM Software License and reconciliation of the same.
• Managed Services Partner management – Tickets, SLA & KPI

REQUIRED EDUCATION AND EXPERIENCE:

• B.E./B.Tech.
• ITIL Certified
• 12-15 years of relevant work experience
• Experience of managing Global Team / End user Services will be preferred
• Experience of working with teams in a fast paced, high-growth focused, dynamic and a hands-on work environment.

Location: Navi Mumbai, India

Required Skills:

• Team Leader
• Self-driven
• Good Analytical Skills
• Stakeholder Management
• Vendor Management

We are one team, for maximum impact. One team with shared goals. We all play for the team and no one plays against the team. We have a laser-like focus on what our customers need and want, on anticipating their future needs and on how we can create innovative solutions and experiences for them.

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