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Specialist- Bespoke

Job Id:  12172
City: 

Navi Mumbai, Maharashtra, India

Department:  Apps - SAAS, Bespoke
Function:  Information Technology
Employee Type:  Permanent Full Time
Seniority Level:  Mid-Senior level

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Description: 
  • Incident Management: Receive, log, and resolve incidents related to our software and systems.
  • Service Request Fulfillment: Manage and fulfill service requests efficiently and effectively.
  • Problem Management: Identify root causes of recurring incidents and implement preventive measures.
  • Knowledge Base Management: Contribute to and maintain a comprehensive knowledge base.
  • Technical Support: Provide technical assistance and guidance to end-users.
  • Collaboration: Work closely with other teams to ensure smooth operations.

 

 

Qualifications and Skills

 

  • Minimum 5 years of experience in a technical support role.
  • Proficiency in SQL (PL) and relational databases.
  • Strong understanding of Linux and Windows environments and commands.
  • Strong Knowledge of Core Java and Advance Java, Hands on experience on Coding.
  • Experience with ITIL framework.
  • Certification in ITIL or other relevant IT certifications. (Preferred)
  • Experience with ticketing systems (e.g., Jira, ServiceNow).
  • Ability to learn and adapt quickly to new technologies and processes.
  • Familiarity with incident and service management processes.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.

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