Executive - PTP

UPL Limited (NSE: UPL & BSE: 512070, LSE: UPLL) is a global provider of sustainable agriculture products and solutions, with annual revenue exceeding $6bn. We are a purpose-led company. Through OpenAg®, UPL is focused on accelerating progress for the food system. We are building a network that is reimagining sustainability, redefining the way an entire industry thinks and works – open to fresh ideas, innovation, and new answers as we strive towards our mission to make every single food product more sustainable. As one of the largest agriculture solutions companies worldwide, our robust portfolio consists of biologicals and traditional crop protection solutions with more than 14,000 registrations. We are present in more than 130 countries, represented by more than 10,000 colleagues globally. For more information about our integrated portfolio of solutions across the food value chain including seeds, post-harvest, as well as physical and digital services, please visit upl-ltd.com and follow us on LinkedIn, Twitter, Instagram and Facebook.

Key Responsibilities

Core Responsibilities

• Act as Level 1 / Level 2 support for SAP P2P related queries
• Log, track, and resolve incidents and service requests via ticketing tools
• Provide first‑level support for PR, PO, GRN, Invoice, and Payment issues
• Ensure tickets are resolved within defined SLAs and OLAs
• Perform root cause analysis and escalate complex issues to Level 3/IT teams
• Support month‑end and year‑end close activities

SAP P2P Knowledge

• End‑to‑end understanding of Procure‑to‑Pay lifecycle
• Hands‑on exposure to SAP MM, FI, P2P workflows
• Knowledge of common issues:PR/PO approval failures
• Invoice blocks and payment delaysGRN mismatches
• Vendor master issuesExperience with SAP S4HANA / ECC preferred

Customer & Stakeholder Support

• Serve as primary contact for business users, procurement, and AP teams
• Provide clear guidance and resolution updates to users
• Handle high‑volume queries professionally and efficiently

Documentation & Knowledge Management

• Create and maintain knowledge base articles and SOPs
• Update FAQs, resolution scripts, and process documents
• Support training and onboarding of new users

Reporting & Continuous Improvement

• Track ticket trends, recurring issues, and SLA adherence
• Prepare service desk performance reports
• Identify automation and process improvement opportunities

Behavioral & Soft Skills

• Strong customer service orientation
• Excellent verbal and written communication
• Analytical thinking and structured problem solving
• Ability to multitask and prioritize in a fast‑paced environment

Optional Add‑Ons (Nice to Have)

• Experience in shared services / GBS environment
• Exposure to Lean, Six Sigma, or ITIL framework
• Experience with workflow tools, RPA, or chatbot support
• Prior experience in global/multi‑country P2P operations 

We are one team, for maximum impact. One team with shared goals. We all play for the team and no one plays against the team. We have a laser-like focus on what our customers need and want, on anticipating their future needs and on how we can create innovative solutions and experiences for them.

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