IT Infrastructure Analyst

ABOUT UPL: UPL (NSE: UPL & BSE: 512070, LSE: UPLL) is focused on emerging as a premier global provider of total crop solutions designed to secure the world’s long-term food supply. Winning farmers hearts across the globe, while leading the way with innovative products and services that make agriculture sustainable, UPL is the fastest growing company in the industry. Our successes in the field add up to powerful financials. UPL delivers results from protecting crops that translate into attractive investor value. Based on the recognition that humankind is one community, UPL’s overarching commitment is to improve areas of its presence, workplace and customer engagement. please visit upl-ltd.com and follow us on LinkedIn, Twitter, Instagram and Facebook.

Our purpose is ‘OpenAg’. An agriculture network that feeds sustainable growth for all. No limits, no borders.

(EOE) EQUAL OPPORTUNITY EMPLOYER STATEMENT:

UPL provides equal employment opportunities (EEO) to all employees and applicants irrespective of their race, colour, religion, gender, marital status, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, in every location in which the company has facilities, UPL complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UPL also reinforces EEO through its Corporate Business Principles and Code of Business Conduct.

JOB SUMMARY: The IT Infrastructure Analyst is responsible for providing technical support and maintenance of the organization’s IT infrastructure, ensuring reliable and secure operations. This role will manage end-user devices e.g. laptops, cell phones, tablets etc throughout their lifecycle—from deployment to retirement—while maintaining accurate records in the Asset Management system.

JOB DUTIES:

Infrastructure Support

• Provide Level 1 and Level 2 support for hardware, software, and network issues.
• Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals.
• Maintain LAN/WAN connectivity, telecommunication systems, and ensure uptime for critical services.
• Monitor system performance and apply updates, patches, and security configurations.
• Regularly monitor and update the ticketing system and the project management system. Ensure
• Drive and support security / GRC initiatives within the organization
• Ensure hardware and software usage are up to date and as per Enterprise Architecture and IT procedures and guidelines

Asset Lifecycle Management

• Oversee complete lifecycle of IT assets laptops, cellphones, tablets etc.
• Deployment: Imaging, configuration, and delivery to end-users.
• Maintenance: Regular updates, repairs, and compliance checks.
• Retirement: Secure data wiping, decommissioning, and disposal.
• Track all assets in the Asset Management tool (e.g., ServiceNow), ensuring accurate inventory and audit readiness.
• Coordinate with Procurement for new hardware purchases and vendor management. Create and update the tickets related to procurement to ensure all approvals and compliance.

Documentation & Compliance

• Maintain detailed records of installations, changes, and retirements in the Asset Management system.
• Ensure adherence to ITIL processes for incident, problem, and change management.
• Support compliance with security policies and data protection standards.
• Ensure all tickets are resolved within SLA and feedback received.

User Support & Training

• Respond to service requests and incidents promptly via ticketing system.
• Assist with onboarding and training for new employees on IT tools and devices.
• Provide guidance on best practices for device usage and security

Projects & Other Initiatives

· Participate and successfully complete all projects assigned locally and globally.

· Provide support for all meetings, town halls / fireside chats

QUALIFICATIONS:

• Education: Bachelor’s degree in IT, Computer Science, or related field.
• Experience: 3–5 years in IT support or infrastructure roles.
• Technical Skills: Windows OS, Office 365, Active Directory; Networking basics (LAN/WAN, VPN); Mobile device management tools (Intune or similar); Asset Management systems (ServiceNow preferred).
• Certifications: ITIL Foundation preferred; CompTIA A+ or similar is a plus.
• Strong written and verbal communication skills
• Team-oriented
• Ability to explain complex technical information clearly to business stakeholders
• Analytical and problem-solving skills, including the ability to present solutions/alternatives and influence the outcome of decisions
• Manage change effectively
• Self-starter with demonstrated initiative and hands-on
• Strong drive with the ability to make things happen. Comfortable in a dynamic environment

UPL Competencies

• Adaptability & Resilience: Recognizes and is open to changing circumstances and alters behaviour and scales up as necessary; increases personal awareness and appreciation of individual and cultural differences to create an open, inclusive, and accepting workplace.
• Entrepreneurial Mindset: Has a creative mindset and ability to think holistically, takes calculated risks and maximizes opportunities.
• Results Orientations: Takes action, pursues goals with persistence and achieves results; communicates goals and vision to the team to drive enthusiasm and ambition.
• Execution Excellence: Enhances the speed of execution and builds efficiency in processes, systems and people; has sharp focus on quality-orientation.
• Strategic Orientation: Demonstrates knowledge of the social, economic, and environmental factors and how they impact business. Identifies key issues that could impact the business and develops strategy through an analytical lens / design thinking.
• Building Teams and Talent: Empowers colleagues through knowledge sharing and delegation, quickly establishing rapport; provides recognition for achievements and accomplishments.
• Customer Centricity: Understands the customer needs and pain points, fulfills the needs and expectations by focusing on creating value for customers.