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Customer Service Manager

Job Id:  970
City: 

Yangon, Yangon, Myanmar

Department:  Regional Sales
Function:  Sales, Marketing and Alliance
Employee Type:  Permanent Full Time
Seniority Level:  Mid-Senior level
Description: 

About UPL

UPL is a leader in global food systems and with the acquisition of Arysta LifeScience, is now one of the top 5 agricultural solutions companies worldwide. With revenue of US$5 billion, UPL has presence in 130 countries. With market access to 90 percent of world’s food basket and focused on high-growth regions, UPL represents a compelling value proposition for growers, distributors, suppliers and innovation partners in a consolidating market. UPL offers an integrated portfolio of both patented and post-patent agricultural solutions for various arable and specialty crops, including biological, crop protection, seed treatment and post-harvest solutions covering the entire crop value chain.

  1. To drive customer relationship management initiatives in Myanmar by supporting the sales team to periodically collect and consolidating orders by conduct communicate effectively discounts and commission to dealers.
  2. Effectively handling customer hot-line, handling customer queries w.r.t company’s products and services.
  3. Regularly coordinate with warehouse team, ensuring timely servicing of all customer orders at a competitive transportation cost. And Time to time support Supply Chain team for import and custom clearance documentation and processing.
  4. Extend support to Finance team to achieve targeted collection plan by following up with Dealers and Sales Team members and report progress on a regular basis.
  5. Support channel expansion strategy in Myanmar while working with the sales and marketing peers.
  6. Any other assignments as given by Country Head from time to time.

We are all about connecting with people, in a human way – showing respect, demonstrating trust, celebrating diversity. For us technology is an enabler, not the endgame. We see the value in human connectivity and how it creates new opportunities for everyone. With this, comes our promise to protect people’s safety in every way we can.